Yes. Our online booking system is now available. You can plan your journey, choosing which journeys and connections suit you best, and make your booking. There are also several choices for how you'd prefer to receive your tickets: we can post them to you, you can collect them personally at key locations, you can print your own e-ticket to take directly to the driver of your coach or you can now choose a text ticket, which has your ticket reference sent to your mobile phone as a text message, and all you have to do is show the reference code to the driver on board the coach.

If you miss the coach on which you had booked through no fault of Scottish Citylink, and you did not cancel your seat a minimum of 24 hours before the time of departure, then the ticket is no longer valid and is not eligible for a refund or amendment.

Certain categories of customers are entitled to fare reductions on Scottish Citylink services. Please see the list below to find your relevant category.  

CHILDREN

Citylink services: One child under five years of age not occupying a seat, and accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional child or children under five years of age, accompanied by the same adult, and all children aged 5 to 15 years inclusive will be carried at the 30% Discount Fare unless stated otherwise.  

National Express services: One child under two years of age not occupying a seat, and accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional child or children under two years of age, accompanied by the same adult, and all children aged 2 to 15 years inclusive will be carried at the 30% Discount Fare unless stated otherwise.  

CITYLINK DISCOUNT CARDS – Young Persons, 50+ and Student

Citylink Discount Cards were discontinued on 30 April 2005. All valid cards can still be used to obtain 20% discount at Citylink offices, agents, by calling 08705 50 50 50 and on board the coach. Discounted tickets are not available online.  

YOUNG SCOT CARDHOLDERS

Holders of current Young Scot cards (& all other 'Euro<26' cards with membership of the European Conference of Youth Cards) will be carried at the 20% Discount Fare. Young Scot cards are issued by the Scottish Community Education Council. Discounted tickets are not available online.  

REGIONAL CONCESSIONS

Holders of certain Regional Concessionary Fare Scheme passes (Elderly, Blind or Disabled persons etc.) may be eligible for free or reduced rate travel within or to or from the region of issue.

My Citylink

My Citylink is our on-line registration facility. When you register with us you will be able to store your personal details and favourite journey, saving you time when buying online.  

We will keep you up to date on special offers and discounts, promotions and up and coming events by e mail but we won’t share your personal information with any other company. Please click here for further details.

Yes you can, but this is subject to seats being available. Whenever possible, you should try and book in advance. You can book online at www.citylink.co.uk or via our Call Centre on 08705 505050.

Scottish Citylink is preparing for a busy Christmas this year. Additional vehicles are already being booked on many of the most popular routes and customers are advised to book early.

Please call us on 08705 50 50 50 for information on specific journeys and dates.

There will be no services on any Scottish Citylink routes on 25 December 2007 and 1 January 2008.

You CAN take the following items on your journey...

LUGGAGE

The limit on All Services is one medium-sized suitcase per person (no more than 20kg per item) in the hold, plus one item of hand luggage. We can offer no guarantee that excess luggage will be carried as we have no idea what each customer will arrive at the coach with.

BIKES

Bikes will be carried in the hold of the coach if they are contained in a bike bag or box and if there is sufficient space.

PETS/ANIMALS

Guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons are the only animals normally allowed on our services. However, exceptions will be made for small animals if accommodated in an approved animal transporter which can be secured on the floor area of the coach beneath the passenger's feet. Animal transporters are not allowed on the seats of the vehicles.

For Citylink ticket sales and information call 08705 50 50 50. Our Call Centre lines are open from 0700 to 2200 every day except Christmas and New Years Day, and our staff will be happy to book your tickets for you or simply provide information about Citylink services.

For information on other public transport in Scotland, call Travelline Scotland on 0871 200 22 33. Lines are open 0800-2000.

Yes - major credit, debit or charge cards are accepted via our call centre on 08705 505050. Please allow three working days for postage.

Any comments, complaints or suggestions should be made to our Customer Relations Department at the following address:

Customer Relations Department,

Buchanan Bus Station,

Killermont Street,

Glasgow,

G2 3NW

or alternatively email us at info@citylink.co.uk.