If you have experienced any problems with our online booking system
email: helpdesk@citylink.co.uk

We value your comments greatly
As we strive to improve our timetables and customer service, your opinion counts. You have our assurance that each comment will be given full consideration and will be acted upon where possible and appropriate.

Should you wish to make a complaint regarding any of our services or your experience with Citylink please write to us at the above address or simply, click here to email our Customer Relations department.

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If we are unable to resolve any complaint, you can raise your concerns with the Bus Passengers' Platform at Scottish Government, Area 2D Dockside, Victoria Quay, EDINBURGH, EH6 6QQ or alternatively e-mail: buscomplaints@scotland.gsi.gov.uk

Conditions of Carriage
The formal Standard Conditions of Carriage which govern all our operations and services